A major component of a management system is people or human resources. This resource is different from all the other hardware and software that an organisation may own which can easily be reprogrammed without
consultation and persuasion. Management systems are about how we do things here. If people are not involved and they do not take part in the setting up of the system they will not own it. While it might be time consuming to train personnel and let them produce a system that works for them and gradually help them to see where problems will arise if they do not change, any other approach will not get theircooperation and support. Therefore, no

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